madu Casino & Sportsbook Service Notice

We operate madu as a gaming and sportsbook platform available only where local law permits. This page sets out our service scope, your obligations, and how we define access to our platform. We do not claim to be licensed in any specific country. Instead, we operate on the principle that users are responsible for verifying compliance with their own jurisdiction's laws before they access or use madu.

Our service includes football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All account holders must understand that access to madu is conditional on local law compliance, and we reserve the right to restrict access from any jurisdiction at any time.

This notice clarifies what madu is, what we do, and what we are not. It is important that you read it before using our platform.

Service availability and jurisdiction restrictions on madu

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our service is available only where applicable law permits online gambling, betting, and casino games. Because gambling law varies by country, region, and even locality, we cannot guarantee that madu is legal in your location.

Your responsibility: You are responsible for verifying that access and use of madu comply with the laws of your own jurisdiction. We do not accept liability if you use madu in a location where it is prohibited. If you are unsure whether our service is legal where you live, consult a legal professional or your local regulator before you access madu.

Users from Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities must verify compliance with Indonesian law. Users from any other jurisdiction must do the same. We maintain this standard consistently across all regions.

What madu is and is not

madu is an online entertainment platform offering sportsbook betting, live-dealer casino games, slots, and esports markets. We are not a government-regulated lottery or an official sports-betting monopoly. We are a private operator providing these services where local law permits.

We are not:

• A bank. We hold your funds in secure accounts with licensed payment processors, not in our own vaults.
• An insurance provider. We do not guarantee outcomes or protect you against losses.
• A financial advisor. Betting carries risk; you must bet only funds you can afford to lose.
• Licensed by a specific government or regulator. We operate on the understanding that users verify local law compliance.

We are a platform that facilitates betting, casino play, and gaming where local law permits. We enforce strict account verification, secure payment processing, and fair game mechanics. We do not make false promises about odds, winnings, or returns.

Account eligibility and your obligations on madu

When you open an account on madu, you confirm that:

• You are of legal age in your jurisdiction (typically 18 or older).
• You are not prohibited by law from accessing online gambling services.
• You are not on a sanctions list or subject to legal restrictions.
• All information you provide is accurate and truthful.
• You are responsible for understanding the laws that apply to you.

If any of these statements are untrue, you should not open an account on madu. We verify identity through Know Your Customer (KYC) procedures, which may include requesting government ID, proof of address, or other documents. If we find that you do not meet these criteria, we will close your account and forfeit any balance.

KYC

Know Your Customer — verification that you are who you claim to be and that you are eligible to use our service.

Jurisdiction

The country, region, or locality whose laws apply to you. Your jurisdiction determines whether madu is legal for you to use.

Account closure

Termination of your access to madu. We may close your account if you violate our terms or if you access from a prohibited jurisdiction.

Payment processor

A third-party company (such as DANA, e-wallet, mobile banking, etc.) that handles deposits and withdrawals on our behalf.

Our operational commitments on madu

Even though we do not claim specific government licensing, we operate madu with standards that protect users:

• Secure data: All personal information is encrypted and stored securely. We do not share your data with marketers or unrelated third parties.
• Fair games: Our slots, live-dealer games, and other offerings use certified random-number generators. Odds and payouts are not rigged.
• Transparent settlement: All bets are settled according to rules published before you place them. We do not hide fees or terms.
• Reliable payments: We process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Withdrawals are processed the same day or next business day (subject to payment-provider processing times).
• Account security: We require identity verification, encrypted passwords, and two-factor authentication options to keep your account safe.
• Dispute resolution: If you dispute a bet settlement or a payment, we investigate and provide a fair decision.

Limitations and risk disclosure on madu

Betting and gaming carry financial risk. We do not guarantee returns or protect you against losses. You may lose some or all of the funds you deposit on madu. Odds on football matches (Liga 1, Piala Indonesia, Champions League) are subject to change. Slot games and live-dealer tables have built-in advantages for the house. Esports markets depend on unpredictable team performance.

We do not encourage prolonged or excessive betting. Betting should be a form of entertainment, not a source of income. If you find yourself gambling more than you intended or experiencing financial difficulty, you have the right to close your account at any time.

During holidays like Idul Fitri, Idul Adha, or Imlek, payment processors may experience delays. We cannot guarantee instant settlement during these periods.

Related legal documents on madu

This notice is one of several legal documents that govern your use of madu. Our Terms of Use set out the rules for account opening, deposits, withdrawals, and betting. Our Privacy Policy explains how we collect and protect your personal data. Our company information is available in our Legal Notice section.

All of these documents apply equally to your use of madu. If you have questions about any of them, or if you believe a specific jurisdiction's law may override these terms, contact our support team.

We at madu operate with transparency about what we are and what we are not. We do not make false licensing claims. We do not promise guaranteed returns. We do not encourage irresponsible betting. What we do offer is a secure, fair platform for entertainment where local law permits. Your responsibility is to verify that using madu is legal in your jurisdiction. If you have any questions about our legal status, service scope, or compliance obligations, our support team is available to help. By using madu, you acknowledge that you have read this notice and that you accept its terms.