madu Terms of Use

These terms govern your use of madu, our sportsbook and gaming platform. When you open an account on madu, you agree to these conditions. We set out what we require from you, what you can expect from us, and how disputes are resolved. This page covers account registration, deposits and withdrawals, bonus terms, betting rules, and jurisdiction restrictions.

madu operates as a gaming platform available only where local law permits. Our services include football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Users are responsible for verifying that their use of madu complies with their jurisdiction's regulations.

By accessing madu, you confirm that you are of legal age in your jurisdiction and that you accept these terms. If you do not agree, you should not use madu.

Account opening and user responsibilities on madu

When you create an account on madu, we collect your email address, phone number, and personal details. You must provide accurate information. We verify your identity through standard KYC (Know Your Customer) procedures. This may include requesting identification documents, proof of address, or bank statements. Our verification process protects both you and madu from fraud and financial crime.

You are responsible for keeping your login credentials secure. Do not share your password or account access with anyone. If you suspect unauthorized access, contact our support team immediately. madu is not responsible for losses arising from your failure to protect your login details.

Your account is personal and non-transferable. You may not sell, gift, or allow anyone else to use your madu account. Users from Jakarta, Surabaya, Bandung, and Medan must comply with their local laws. We do not offer madu services in jurisdictions where online wagering is prohibited.

Jurisdiction notice: Our services are available only where local law permits. Users are responsible for verifying that access and use of madu comply with their own jurisdiction's regulations.

Deposits, withdrawals, and payment methods on madu

We accept nine payment methods for deposits: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed by our payment partners and settle within seconds for digital wallets or hours for bank transfers. Once your deposit clears, your balance is available for all madu games and markets.

There are no minimum or maximum account preferences set by madu; constraints depend on your chosen payment method's daily ceiling. Your account balance is always available for withdrawal. You may request a withdrawal at any time. Withdrawals process to your chosen payment method on the same schedule regardless of game type or betting history.

We do not charge withdrawal fees. Processing times depend on the payment provider. Digital wallet withdrawals typically settle within hours. Bank transfers may take until the next business day during weekends or holidays like Idul Fitri, Idul Adha, or Imlek. madu processes all withdrawal requests equally.

Deposit: Money added to your madu account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer.
Withdrawal: Money removed from your madu account to your chosen payment method. Available at any time.
Balance: Your current account funds. Updated immediately after deposits, withdrawals, or betting results settle.
Settlement window: Time required for a transaction to complete. Digital wallets: seconds to hours. Banks: hours to one business day.

Bonus terms and promotional offers on madu

madu may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms. We publish these terms clearly before you accept a bonus. Typical terms may include a minimum deposit requirement, a betting turnover requirement, or restrictions on which markets the bonus can be used for. You must meet all stated conditions before you can withdraw bonus funds.

Bonus funds that have not met turnover requirements may expire or be forfeited if your account remains inactive for a specified period. We notify you of expiry dates in advance. Bonuses are discretionary and may be withdrawn or modified at any time.

Betting rules and market conditions on madu

On madu, you place bets by selecting an outcome and entering your stake. For football (Liga 1, Piala Indonesia, Champions League), we set odds that update continuously until the market closes. For slots and live-dealer games, outcomes are determined by certified random-number generators. For esports (Mobile Legends, Free Fire, PUBG Mobile), we display odds based on the match status.

When a market closes or a match result becomes official, we settle all bets automatically. Winning bets are credited to your account; losing bets are deducted. Bets placed after a market closes are rejected and your stake is returned. If a match is abandoned, cancelled, or significantly delayed, we may void the market or settle it under specific rules displayed when the market was created.

We reserve the right to cancel, suspend, or limit bets under our anti-fraud policy. If we detect unusual betting patterns, manipulation, or collusion, we may close your account and forfeit your balance.

Dispute resolution and complaints on madu

If you dispute a bet settlement, a withdrawal delay, or any other madu service, contact our support team with details of your complaint. We aim to respond within one business day. Our support operates in English during standard business hours.

If you remain unsatisfied after our response, you may escalate your complaint in writing. We will investigate and provide a detailed explanation of our position. madu's decision on disputes is final subject to your local jurisdiction's consumer-protection laws.

Data protection and security on madu

We protect your personal data with industry-standard encryption and security measures. Your payment information is encrypted during transmission and stored securely. We do not share your data with third parties except where required by law or to process your deposits and withdrawals.

madu complies with data-protection regulations applicable in your jurisdiction. You have the right to request access to your personal data, to correct inaccuracies, or to request deletion where permitted by law. Contact our support team to exercise these rights.

Modifications to these terms on madu

We may update these terms at any time. We notify you of material changes by email or by displaying a notice on madu. Your continued use of madu after such notice constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

Prohibited conduct on madu

You agree not to:

Use madu for illegal activity or money laundering.
Attempt to manipulate odds, exploit system vulnerabilities, or engage in fraud.
Create multiple accounts to circumvent limits or abuse bonuses.
Access madu from a jurisdiction where online wagering is prohibited.
Harass, abuse, or threaten madu staff or other users.

Violation of these prohibitions may result in account suspension, forfeiture of your balance, and reporting to relevant authorities.

Legal

These terms bind you and madu when you use our platform. We operate madu with transparency and comply with applicable regulations. Your account, deposits, and withdrawals are governed by these conditions. If you have questions about our terms, contact our support team. By continuing to use madu, you confirm your acceptance of these terms and your understanding that our services are available only where local law permits.