madu Platform Privacy Notice

This page describes what we collect when you use madu and how we keep that data protected. We collect personal information to set up your account, process your deposits and withdrawals, verify your identity, and provide customer support. Our privacy practice is built around keeping your information secure and only using it for the purposes you authorize.

When you access madu from Jakarta, Surabaya, Bandung, or Medan, or from any supported jurisdiction, you share certain data with us. We treat that data as sensitive and encrypt it in transit and at rest. This privacy notice explains what we collect, who can access it, and what rights you have over your information.

Our commitment is straightforward: we do not sell your data to marketers, we do not share your payment details with anyone except payment processors, and we do not use your information for purposes you have not agreed to. If you have questions about how we handle your privacy, our support team can explain in detail.

What we collect when you use madu

We collect information in three categories: information you give us directly, information we gather automatically, and information from third-party sources.

Information you provide: When you open an account on madu, we ask for your email, phone number, full name, date of birth, and address. During verification, we may request a copy of your government ID, proof of address (utility bill or bank statement), or a photo of yourself. We collect this data to comply with anti-money-laundering laws and to prevent fraud.

Information we collect automatically: When you use madu, our servers log your IP address, browser type, device model, and the pages you visit. We use this data to detect fraud, prevent unauthorized access, and improve platform performance. We also log your betting history, game activity, and account balance changes. This data helps us troubleshoot technical issues and settle disputes.

Information from third parties: We may receive information about you from payment processors, identity-verification services, or fraud-detection providers. For example, when you deposit via mobile banking, local payment, or online payment, those companies confirm to us that the transaction succeeded. They may share a transaction ID with us; we do not receive your wallet password or balance.

How we use your data on madu

We use your data for specific, legitimate purposes:

• Account management: We keep your email and contact details to send you account notifications, password resets, and security alerts.
• Payment processing: We share your name and address with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to execute your deposits and withdrawals.
• Verification and compliance: We verify your identity to comply with Know Your Customer (KYC) rules. We may check your information against fraud and sanctions databases.
• Dispute resolution: If you dispute a bet settlement or a withdrawal, we review your history to reach a fair decision.
• Customer support: We use your contact details to respond to your questions or complaints.
• Fraud prevention: We analyze your login patterns, betting behaviour, and IP address to detect and prevent unauthorized access or manipulation.

We do not use your data to build marketing profiles, sell targeted advertisements, or share your preferences with third-party advertisers. We do not send you marketing emails unless you explicitly opt in.

Who has access to your data on madu

Your data is held in our secure systems. Only madu staff members who need to access your information for the purposes above can do so. These include customer-support agents (to help resolve your issues), compliance officers (to verify your identity), and technical staff (to maintain platform security).

We may share your information with third parties only in these circumstances:

• Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to execute your transactions.
• Identity-verification providers to confirm your identity during KYC.
• Law enforcement or government agencies if required by court order or legal obligation.
• Fraud-detection services to prevent abuse and money laundering.

We do not sell your data to anyone. We do not share your betting history, account balance, or personal details with marketing firms, data brokers, or unrelated companies.

KYC

Know Your Customer — legal verification that you are who you claim to be and that you are not on a sanctions list.

Third party

Any company outside madu, such as payment processors or identity-verification firms.

Encryption

Mathematical scrambling of data so that it cannot be read without the correct key. We use it to protect your data in transit and storage.

Data retention

How long we keep your information. Most account data is kept for the duration of your account; transaction records are kept for five years for compliance.

Your rights and how to exercise them on madu

Access: You can request a copy of all data we hold about you. We will provide this within 10 business days in a readable format.

Correction: If your information is inaccurate (for example, if we have your old address), you can request that we update it. You can also change some details directly in your account settings on madu.

Deletion: You can request deletion of your account and associated data. We will retain transaction records as required by law, but other personal details will be removed. Note that deletion is irreversible—you will not be able to recover your account.

Data portability: You can request that we send your data to you or to another platform in a portable format (such as CSV).

Security measures we use on madu

We protect your data with industry-standard security practices. All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed, meaning we store only a mathematical representation of it, not the actual password. Your payment information is encrypted at rest and is never stored in plain text.

Our infrastructure is hosted on secure, monitored servers. We perform regular security audits and penetration testing. Our staff sign confidentiality agreements and undergo security training. Despite these measures, no security system is perfect—if we detect a breach, we will notify you immediately and take steps to mitigate harm.

Data retention and jurisdiction on madu

We retain your account data while your account is active. After you close your account, we keep transaction records for five years to comply with financial-regulation requirements. During holidays like Idul Fitri, Idul Adha, or Imlek, retention schedules may be extended by one day due to reduced staffing.

Our servers may be located outside your jurisdiction (for example, outside Indonesia). By using madu, you acknowledge that your data may be transferred to, stored in, or processed in countries other than your own. These countries may have different data-protection laws. We undertake to apply the same security standards regardless of server location.

Contact us about privacy on madu

If you have questions about how we handle your privacy, or if you wish to exercise your rights, contact our support team. We respond to privacy inquiries within five business days. Our support operates in English during standard business hours.

We at madu are committed to protecting your privacy. We collect only what we need, we encrypt your data, and we do not sell it. When you use madu for football betting (Liga 1, Piala Indonesia, Piala AFF), live-dealer tables, slots, or any other category, your personal information is handled with care. If you have privacy concerns or questions about how we use your data, our support team is ready to help. Your privacy is not negotiable—it is a core part of our service.